Returns & Exchanges

You can exchange any eligible piece within 7 days of delivery — for a different size, or for something else from our collection.

1. Message us on WhatsApp, call or email with your order number and what you’d like instead.
2. We arrange a free courier pickup — or you can bring it to one of our stores.
3. Once it reaches us and passes a quick check, we send your new piece. Delivery is on us.

If your new choice costs more, you pay the difference. If it costs less, we give you the difference as store credit. Exchanges depend on the new size or piece being in stock — if it isn’t, you can take store credit instead.

Rather not exchange? You can return an eligible piece within 7 days of delivery for store credit worth the price you paid for it (the cash on delivery fee isn’t included).

• You get a store credit code on WhatsApp, valid for 12 months from the day it’s issued.
• Use it online — enter the code at checkout — or show it at any of our stores.
• Spend it across as many orders as you like until the balance runs out. Any amount still due is paid the usual way.
• Store credit can’t be exchanged for cash, and can’t be extended once it expires.
• Keep your code private — anyone who has it can spend it. Lost it? Message us with your order number.

To be exchanged or returned for store credit, pieces need to be unworn, unwashed and unaltered, with their original tags and packaging. Pieces that have been stitched or altered after delivery — for example a saree with fall and pico added — can’t be accepted.

Custom-length trousers can’t be exchanged or returned, because they’re hemmed to the length you choose. Please check your length with the size guide on the product page before ordering. If they arrive damaged, defective or wrong, the section below still applies.

We check every piece before it ships, but if something arrives damaged, defective, different from what you ordered or not as described, tell us within 48 hours of delivery. Send your order number with clear photos of the piece and its packaging — an unboxing video helps too.

We’ll collect it for free and send you a replacement, or refund you in full — including any cash on delivery fee — if you’d rather, or if a replacement isn’t available.

You can cancel an order within 24 hours of placing it, as long as it hasn’t shipped yet. Message us on WhatsApp, call or email with your order number.

• Paid online: you get a full refund to your original payment method.
• Cash on delivery: there’s nothing to pay.

After 24 hours, or once the order has shipped, it can’t be cancelled — but you can still exchange it or take store credit within 7 days of delivery.

Occasionally we may have to cancel an order ourselves — for example if a piece turns out to be out of stock or was listed at the wrong price. If that happens, we’ll tell you straight away and refund you in full.

We refund your money when:

• you cancel within 24 hours of ordering, before it ships;
• a piece arrives damaged, defective, wrong or not as described;
• an order arrives well after the delivery time we promised, for reasons within our control, and you no longer want it; or
• we cancel an order ourselves.

Paid online: the refund goes back to your original payment method and usually reaches your account within 5–7 working days of being issued.

Cash on delivery: we refund by UPI or bank transfer to the details you share with us, within 5–7 working days.

We’ll message you on WhatsApp as soon as your refund is issued. For exchanges and change-of-mind returns, we offer an exchange or store credit rather than a cash refund.